contact us

Business Hours: Mon – Fri, 9am – 9pm ET





1359 Broadway, 2nd Floor
New York, NY 10018

If you have a hearing or speech impairment and use Telecommunications Relay Services (TRS) or Text Telephone (TTY) dial 711 to connect with a TRS Operator. Oral interpretation services or alternative formats of materials are also available for members with special needs, please contact us for additional assistance.

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For general questions regarding NPUAs policies, or to confirm if they apply to you, please contact:

To receive information on how to appeal a decision made by NPUA or to file an appeal, please contact:

To file a complaint regarding services rendered by NPUA, please contact: